Shopping | How to Shop Online

Shopping on Clarins.com: an overview

• Find your products. Use our site navigation, search engine, product finder, product comparison or Beauty Consultation. For product information, how-to apply videos, did you know? and other related links, click on any product name to get to a specific product detail page.
• Add the product to your shopping bag. Select your desired shade, size and quantity and then click the "Add to cart" icon. A window will appear confirming that the product has been added to your bag. You can then continue shopping and browsing the site. To view the contents of your shopping bag, click on "View my bag."
• View your shopping bag. Simply click the "shopping bag" icon at the top right of any page. Here, you can update quantities and add or delete items. You can also select from a range of complimentary samples with any order.
• Place your order. Simply click the “Place Order Now” button after reading and agreeing with our Terms and Conditions. After your order has been submitted, a "Thank You" page will be displayed, confirming your order. An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please contact Clarins Customer Care on 0800 627 025 from 10:00am-8:00pm Monday - Friday (excluding public holidays). You may also contact us via email at CustomerCare@nz.clarins.com.

Product Categories 

Clarins products are categorized within Face, Body, Make-Up and Men. Use the Product Filters on select pages to narrow the list of products and highlight the ones that best suit your needs. The search feature will help you select the appropriate product(s) based on the information you provide. If you would like additional advice, check out our online Beauty consultations to get personalized product recommendations for all categories.

Product availability

All products on Clarinsnewzealand.co.nz are available for sale in New Zealand. If an item is out of stock, you will not be able to add it to your shopping bag, however it may be available in a store near you. In the rare event that a product(s) becomes unavailable after your order has been placed, we will notify you immediately. You will only be charged for the products you receive.

Samples

Don't forget your complimentary samples! You can choose up to 3 samples with any order, a great way to try new products. If you do not wish to receive any samples with your order, simply click on “No thanks, just proceed to checkout” without choosing any and go directly to checkout.

Due to limited quantities of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY.

Promotion Codes 

Specific codes are associated with an online promotion. You can use these codes to redeem a promotion. There may be a minimum merchandise purchase requirement (delivery is excluded). Please note that e-Gift Certificates are not considered merchandise and do not count towards a minimum purchase requirement. Enter this code, exactly as it appears, in the promotion code box. The promotion will be reflected in your shopping bag on the order review page. All promotion codes are available for a limited time and cannot be used once expired.

Special Offers and Gift & Sets

Special offers are available in the "Special Offers" section of the site, including boxed sets and special “online only” offers. You will find exclusive beauty sets and special collections within the “Gift & Sets” section.